RIVARD STONE, INC. – Policies, Terms & Conditions 2026

All invoices are considered due upon receipt unless an application for credit has been completed, signed, and approved. House credit is offered as a courtesy only and can be revoked at any time. Checks returned to us for nonpayment are subject to a service charge.

Terms – House Credit The day materials are delivered or picked-up; an invoice will be issued. You can choose to take the invoice on that day or it will be sent out to your office at the end of the week. Please pay from the individual invoices, no statement will be sent unless the account is over 30 days and finance charges have been added.

In order to maintain an open credit account the following conditions must be met: 1. A credit agreement has been completed, signed and approved. 2. Payment terms are net 30 days from the date of the invoice. 3. If payment is not made within 30 days of the invoice date, interest must be paid at the rate of 1 ½% per month from the date of the invoice on the outstanding balance. Finance charges will be shown on a month end statement. 4. If these conditions are not met or if two consecutive invoices go beyond 30 days, at Rivard Stone’s discretion, the account may go to a C.O.D. or prepaid basis. 5. Only pre-authorized charges will be run through your account. We allow only the account owners to make payments on their accounts. If your customer requests to make payment on their invoices please inform our sales team in advance and the invoice will be run through the general sales account.

Prices are subject to change without notice. All prices are F.O.B. Rivard Stone (Houlton, WI).

Additional Charges Additional charges will be added to stone for specialized treatment such as drilling, cutting for mitre, notch, and radius cuts; which will be broken down on your invoice. Changes to orders may result in delay of shipment. Order changes and cancellations may be subject to a service charge for costs incurred.

Signs, Special & Custom Cut Orders Templates provide guides for the accurate cutting of stone and must be made in hard material. Absolutely NO paper templates will be accepted. Templates will be followed exactly. We will not accept templates with add-ons or take-outs, joints in the wrong place, wavy edges that should be straight, or any other discrepancy. The stone will be like the template in size and shape. If the template is wrong, the stone will be wrong; resulting in double charges to your company, so make your templates accurately.

We may require a non-refundable down payment of at least 50% of the total amount of the Sign, Special or Custom Cut Order, the day the order is placed.

Stone is a natural product, and Rivard Stone offers no express warranty for stone products. Natural stone varies in color, grain, and character.

Rivard Stone will not be responsible for any color changes, spots, pitting, fissures, or other natural phenomena that occurs in stone. Credit may be given for defects in workmanship, faulty production of an order, or for unseen defects in the product. This credit shall not exceed the purchase price of the product.

In no event shall Rivard Stone have any liability whatsoever for any incidental or consequential damages resulting from defects in workmanship, faulty production of an order, or for any defects in the product. This policy holds true for all products sold by Rivard Stone.

Please present orders in writing, include thickness, size, color, edge treatment, PO number, name of person placing order, and include drawings or templates (see above) with company name, job name and pertinent information.

All custom orders are required to be picked up or scheduled for delivery no more than 60 days after completion. After 60 days have passed and the order is not picked up or scheduled for delivery; the customer’s down-payment will be forfeited, and the custom item will be returned to stock. After 60 days from completion, the item may be repurchased at full price; if it is still available.

Once production on the custom order has begun, there is no cancellation. Under no circumstances will a down-payment be refunded.

Product lead times and availability are subject to change based on demand, raw material availability, and weather conditions. We will use reasonable efforts to meet the customer’s delivery dates (provided the customer’s order is received sufficiently in advance to accommodate our normal production schedules) but we do not guarantee delivery dates and shall have no liability for late deliveries or any other failure to meet the customer’s required delivery dates.

Calculations to determine stone coverage are approximations which may very from actual yield. Square foot coverage per ton may vary by product and masonry style

Returns Amounts and type of stone purchased are the customer’s responsibility. We reserve the right to refuse a return. If a return is requested, the original invoice must be presented. The return must be on unopened pallets and in good condition. A 75% credit of the original cost towards other purchases will be issued. Credits are redeemable in house for 1 year. Any return request must be made within 30 days of the purchase. Special / Custom orders are non-refundable. NO RETURNS of perishable materials (Ex:mortar, joint sand, etc.)

Sand and Gravel Bags Gravel Bags: There is a $50.00 non refundable charge for any materials put in a bag. Bags will be placed at the delivery site, but will not be dumped by Rivard Stone associates.

Shipping Shipping rate is based on proximity to Rivard Stone, Inc. (Houlton, WI) and delivery vehicle used. Check for pricing when ordering. All deliveries are made to the curb line. Any deliveries made past the curb line are the responsibility and risk of the purchaser. Any resultant damages shall be the purchaser’s risk. Also, the seller does not guarantee rail or truck rates. Non stocked items will be ordered once a purchase order has been received, if these items are needed before a stock load is ordered, the difference of the freight will be added to the cost, please call for cost.

Orders picked up and taken off premises or delivered and accepted by the customer are considered to have been approved and in good condition by the customer. The customer agrees to these policies if the order is accepted from Rivard Stone, Inc